Control and Monitor

The ongoing process of tracking performance, comparing it with predefined standards or objectives, and taking corrective actions when necessary. Monitoring involves collecting data, measuring key performance indicators (KPIs), and observing workflows to ensure that all tasks are progressing as planned. Control ensures that any deviations, inefficiencies, or risks are promptly identified and addressed to maintain quality, compliance, and productivity. Together, these functions help organizations stay on course, improve accountability, and achieve consistent operational excellence.